FAQs

Do you have candle care instructions & tips? 

Yes, we do. We include a candle care card in every candle order.                       

Trim wick to 1/4" before lighting. Keep your candle free from foreign objects and wick trimmings. Only burn the candle on a level, fire resistant surface. Do not burn your candle for less or more than 4 hours at a time. Stop using it when only 1/4" to 1/2" of wax remains. Place your candle in a smaller space such as an office, bathroom or bedroom to achieve a stronger scent. Do not move candle while it is burning. The vessel may be very hot to the touch. Please wait to move the candle once its vessel has cooled down.

What does it mean when a candle is tunneling? Is there a way to fix it?

Candle tunneling occurs when a candle burns unevenly, creating a deep, narrow hole in the middle while leaving a ring of unburned wax around the edges.

Insufficient Burn Time on the First Use:

If you blow the candle out too soon, only a small portion of the wax melts in the center, leaving the outer edges not melted. The next time you light the candle, the flame will only burn the middle portion of the wax, creating a "tunnel" in the center, while the unburned wax around the edge remains. This creates a cycle where the candle keeps tunneling deeper and deeper with each use.

Temperature and Drafts

External factors, like temperature and drafts, can also play a role in tunneling. A drafty environment or temperature fluctuations can cause the candle to burn unevenly, affecting how the wax melts around the wick.

How to Prevent Tunneling:

Trim the wick: Regularly trim the wick to about 1/4 inch to keep the flame controlled and to promote an even burn.

Burn in a stable environment: Keep your candle in an area without drafts and at a consistent temperature to encourage even melting.

Avoid burning too long: If you burn a candle for too long, the heat can get excessive and cause uneven burning. Generally, it's best not to burn a candle for more than 4 hours at a time.

**Please note:  with our natural coconut soy blended wax the first 4-hour burn may have approximately 1/8” of wax hung up along the inside circumference of the vessel. Typically, the next 4-hour interval burns, a full wax pool will develop. Please allow the candle to cool for about 45 to 60 minutes to allow the wax to cool, then relight the candle for it’s next 4-hour burn. 

My candle is tunneling, how can I fix it?

Please email us at support@litfromabove.com and we will try to give you the best solution to fix it. Please attach pictures and give us a brief explanation of what you think happened to cause your candle to tunnel.

What are wet spots?

We wanted to give you a heads up on what we call wet spots you may see in our 9.5 oz clear glass candle vessels offered in our Chakra Collection.

If you are seeing wax pull away from the glass, this is the wax naturally contracting due to a cooler environment.  Yes, we could put a synthetic additive to our coconut soy wax, but we want to offer more of a natural product. Also, we love to see the beautiful flame of the candle versus hiding it behind a ceramic or obscure vessel. Wet spots do not affect the performance of the candle. 

*Tip: warming up the sides of the glass vessel with a hair dryer to get the wax to expand will help the wax settle back against the glass, which will improve the aesthetics of the candle.

  

*Note: photos shown above do not have labels on the glass vessels. Our labels will help disguise wet spots if they occur.

If you rather not see wet spots, we offer a 6 oz. travel tin vessel, where wet spots are unseen.

We appreciate your understanding and trust in our company.

What is your return policy?

Currently, we do not accept returns. We want you to have an exceptional experience with our product(s) and our company, please email us at support@litfromabove.com.

We will do our best to help and make it right.

Do you sell wholesale, in bulk or do private label?

We are definitely heading in that direction. Please email us at jean@litfromabove.com to discuss further.

How long will it take for my order to arrive?

All U.S.A orders in the lower 48, have a 0-3 business day(s) processing time + standard shipping time. We only offer standard shipping at this time. Standard shipping estimates the order to arrive to the customer in 3 to 4 business days. 

International orders will be determined at checkout.

What is your shipping policy?

We offer free shipping on U.S.A. order(s) $100 or more and a $5 flat rate for orders under $100 to the lower 48. This excludes AK, HI, GU, VI and PR.

International shipping will be calculated during checkout and will be based on volume size, location and weight. All international orders will be responsible for any additional customs and duty fees. 

It is recommended to insure your order with '  Route Package Protection' in case your package(s) is damaged during transit, stolen, or doesn’t arrive. You will see this option at ‘Your Basket,' and at ‘Checkout.' Lit From Above will not be responsible for a package(s) lost, damaged  or stolen during transit and/or delivery.

**Please note: Unforeseen circumstances such as weather conditions, truck delays, holidays, etc. will affect the stated estimated delivery times above. We will not be responsible for these kinds of delays in shipping and delivery.

What if something is missing or if an incorrect item(s) is in my order/package?

You will have 3 business days from the time your order/package arrives to contact Lit From Above and report what items are missing or incorrect. We may ask you to provide pictures of the items that were sent incorrectly. We will be happy to make it right. Please contact us at support@litfromabove.com

What if a product that I want to order is out of stock?

Please contact us at support@litfromabove.com and we will try our best to get you what you want as fast as possible.